Shipping
Orders ship from our North American distribution partner via ground carrier (FedEx or UPS). Handling time is typically 1–3 business days after payment clears. Ground transit within the continental US usually runs 3–7 business days; Canadian orders 5–10 business days depending on province.
Shipping cost is calculated at checkout based on weight, package size, and destination. Large items (exhaust stacks, full light panels, complete hub cover kits) may require freight shipping — you'll see the exact freight quote at checkout.
Returns
We accept returns of unused, uninstalled parts in original packaging within 30 days of delivery. To start a return, email us with your order number and photos of the item and packaging. Once approved, we'll send a return authorization and shipping address.
- Refunds are issued to the original payment method within 5 business days of us receiving the returned item.
- Return shipping is the buyer's responsibility unless the item arrived damaged or was shipped in error.
- Restocking fee of up to 15% may apply to returns of large freight items.
- Custom-cut, installed, or modified parts are not returnable.
Damaged or wrong item
If your order arrives damaged or with the wrong part, contact us within 5 days of delivery with photos of the packaging and product. We'll replace or refund at no cost to you.
Warranty
All Rig Beam parts carry a 30-day fitment guarantee — if the part doesn't fit your rig despite matching the listed dimensions, we'll accept a return with no restocking fee. Manufacturing defects are covered per the manufacturer's warranty (typically 90 days for finish; 1 year for structural integrity).
Questions? See Contact.